Refund Info


- 20% off all regular-priced items


- Online credit only

- No rainchecks

- Cannot be applied to previous orders

- Sale items - FINAL SALE



- Eligible items may be returned for online credit only.

- Items that are marked FINAL SALE are not returnable. This includes items such as cosmetics that cannot be returned.



Damages must be reported within 3 days of receiving merchandise or cannot be returned.

What is your return policy?


We accept returns for refund within 14 calendar days from the date you receive your order.


We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.


Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact


Items purchased at 20% off or more are returnable for online credit only.


Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.


If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.



We definitely understand that holiday shopping has begun, and we are happy to work with customers regarding the return policy for gifts. Our Holiday Return Policy will be as follows:
Our refund policy will remain the same, meaning that we will accept returns that are postmarked within 14 days of the day the order was delivered for a refund to the original form of payment. Keep in mind that items purchased at 20% off or more are always returnable for online credit only, and Final Sale items are ineligible for return.

How should I send my return back?

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.


CLICK HERE to process your return! (You can print out a pre-paid return label here, too!) Just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back.


If you choose to use the pre-paid UPS return label, please take it to UPS for delivery. We will have a record of the tracking number.The $5.00 for the return label will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

Please note that shipping and handling charges are not refundable. The cost of the return shipping of $5.00 will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Red Dress, unless we sent damaged or incorrect merchandise.

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